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CX Team Assessment

Understanding and winning your team for the journey 

Who is this assessment for
  • Executive committee

  • Divisional leadership teams

  • Relevant decision-making bodies

 

All teams contribute to at least one customer touchpoint directly affecting the company’s customer experience.

What you will gain/learn
  • Your team’s overall perspective

  • How aligned they are in their perceptions 

  • Personal insights from each member

 

You will gain a level of awareness that allows identification of your blind spots and areas of opportunity.

What's in the report?
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3 different indices give you maximum insight:

 

CX Maturity

Customer Focus Culture

Change Readiness

Detailed insights for every index & a self-guided exercise for your team*

*The report is self-explanatory but we recommend to book the 2 hour debrief with us when you sign up for the CX Team assessment.

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Available in January 2023