CX Team Assessment
Understanding and winning your team for the journey
Who is this assessment for
Divisional leadership teams
Relevant decision-making bodies
All teams contribute to at least one customer touchpoint directly affecting the company’s customer experience.
What you will gain/learn
Your team’s overall perspective
How aligned they are in their perceptions
Personal insights from each member
You will gain a level of awareness that allows identification of your blind spots and areas of opportunity.
What's in the report?
3 different indices give you maximum insight:
Customer Focus Culture
Detailed insights for every index & a self-guided exercise for your team*
*The report is self-explanatory but we recommend to book the 2 hour debrief with us when you sign up for the CX Team assessment.